TCS Text Messages - Are you in the loop?

TCS Text Messages - Are you in the loop?
Posted on 09/02/2022
TCS text messages

Transylvania County Schools is excited to add SMS text messaging to our parent notification system. Text messaging will not replace our current means of communication (email and automated calls) but will enhance them.
A text message was sent on Thursday, September 1, 2022, to all parents with a mobile designated in their students records. If a parent did not receive the text message on September 1 and would like to opt-in to text messages from their school, they need to add their cell phone number to their student’s record, designated as a mobile phone. The messaging system only allows text messages to be sent to numbers listed as a mobile phone.

Below are some frequently asked questions about our new SMS text messaging system. If you have additional questions, please contact [email protected]

Frequently Asked Questions 

How do I know if Transylvania County Schools has my cell phone number on file? 

●If you currently receive the district’s automated calls (snow day calls, school-related calls) on your cell phone, then the district has your number on file. If you do not receive these calls on your cell phone, please contact your child’s school to add your cell phone number to your account.  

How do recipients “Opt-In” to receive text messages?  

●Text “Y” to 67587 from your wireless device. You will receive the following reply: “You’re registered 4 SchoolMessenger notifications.” 

●On Thursday, September 1, all cell phone numbers on file that have not opted-in to receive text messages, will receive a one-time message asking if they would like to opt-in. To opt-in, reply “Y” or “Yes” to this message.  

How do recipients opt-out of receiving text messages?  

●Recipients not wishing to receive text messages to a particular number can simply do one of the following:  

1.Don’t opt-in and don’t reply to the opt-in invitation message.  

2.Text “STOP” to 67587 3.Request that your organization's Communicate system administrator add the number to the account’s phone number block list.   

Will I be charged for the text messages I receive from Transylvania County Schools? 
●Transylvania County Schools does not charge recipients for the text messages that they receive or send to 67587; however, wireless providers may charge for individual text messages, depending on the plan associated with the wireless device. Please consult your carrier if you are uncertain.   

I received a text message that said it was from SchoolMessenger. What does it mean? 
●If it was from 67587, that was most likely the Opt-In Invitation message sent by Communicate. To continue receiving informational text messages from the school(s), reply with “Y”. If you do not reply, you won’t receive any future texts from our schools.    

I “Opted-In”, but I’m not receiving texts?
Ensure that the district has your correct device number by contacting your child’s school. It may take 24 hours for a number to become active after being changed or added to the district’s system. Send a text with “Y” from that specific device to 67587. 

How do I know if it worked? 

● After you text one of the keywords to 67587 the system will ALWAYS respond back with one of three messages: 

○ Opt-in Response: You're registered 4 SchoolMessenger notifications. Reply STOP to cancel, HELP for help. Msg&data rates may apply. msg freq varies. 

○ Opt-out Response: You're unsubscribed from SchoolMessenger. No more msgs will be sent. Reply Y to resubscribe, HELP for help. Msg&data rates may apply. Help or Unknown Key Word Response: SchoolMessenger notification service: Reply Y to subscribe or STOP to cancel. Msg&data rates may apply. Msg freq varies. Visit for info 

○Any other response – or no response: indicates the recipient should contact their wireless device provider to have SMS messaging/premium content enabled (see below for more details).  Note: These replies DO NOT indicate that the wireless provider cannot receive messages from Communicate. Rather, they are an indication that the specific mobile device does not have short code SMS texting enabled for that number (this is sometimes disabled by default on company provided cell phones). To address this, contact your wireless provider.

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