Employee Assistance Program

Transylvania County Schools provides a valuable benefit to all employees and their immediate family members known as the Employee Assistance Program (EAP).  We have partnered with Employee Assistance Network, Inc., an independent provider of EAP services.  There is no enrollment required.

Under the EAP, you and your immediate family members have access to a counselor through EAN who will listen, understand, and help you develop a plan to move forward. Our services are confidential and prepaid by your employer. They can help you improve or resolve personal difficulties, whether big or small, private or work-related.  

Some examples of concerns that the EAP addresses include:

  • Financial pressure

  • Stress and tension

  • Relationship problems

  • Family and parenting issues

  • Problems at work

  • Gambling and addiction

  • Alcohol and drugs

  • Sleep problems

  • Personal growth and development

  • Leadership coaching and development

  • Communication skills development

  • Improving and developing emotional intelligence

Who can use the EAP?
Employees and their families (immediate household members) can use the EAP on a self-referral basis. Employees may also be referred by their supervisors when personal problems affect job performance.

Is it confidential?
YES--Confidentiality is a vital part of your EAP. Your employer will not know that you have requested assistance without your permission. No records related to counseling will be placed in your personnel file, nor will promotion or transfer opportunities be affected if you use the program.

How much does it cost?
Your employer has prepaid the cost of the initial evaluation and brief counseling session(s). If further counseling is recommended, additional costs are the employee's responsibility but will usually be covered by your health plan.

How do I use the EAP?
If you or your family members are experiencing family, emotional or other problems, please call or email the Intake Coordinator at the Assistance Network to make an appointment with one of our qualified professionals either in the office, virtually, or by phone. 
They are open Monday - Friday 8:00am - 5:00pm. They have offices in Asheville, Hendersonville, Waynesville, Sylva, and Franklin.
In Asheville, call 828-252-5725; all other offices and throughout North America call 1-800-454-1477, email at Email EAN or visit EAN NC for assistance.